Verizon wireless Dropped ins. Coverage and other issues

Verizon wireless I recently went online to pay my phone bill only to see that one of my mobile phones did not have insurance coverage when it was supposed to. I tried to add it myself but it wouldn't allow me because it was all grayed out and would not give me an option to do so. When I called Assuron (the company used for ins. Coverage), they told me they had no idea why. They transferd me over to Verizon to someone I could talk to because if I had done that myself I would have been waiting for 24 hours because you can no longer talk to someone without a reservation.

After an hour on the phone with them I was told that the coverage was back on and I would have to wait 30 days. I refused to wait 30 days because the insurance was supposed to be on my phone to begin with and when I tried to put it back on again myself it would not allow me so I was on hold for another half an hour and finally was told that I would not have to wait 30 days. It was a rediculous experience. Ive been with verizon since the beggining and the service has never been worse. Especially for the price you pay.

Another issue is with the cloud. It is horrendously slow and my photos have all been mixed up and out of order. It looks like someone put 8 years worth of photos in a pile, mixed them all up and randomly put them back. I have had it with verizon. For a company as large as they are, they treat their customers terrible while charging more and more money. Shameful. United States