Verizon Wireless Trying to scam me into buying the new iPhone 12 sayingw my 11 is defaulty and cannot be fixed when the cell phone has a Verizon provision issue that is Verizon problem not mine New York New York

I have had Verizon for 2-3 years now and the past 10 months has been the absolute worst phone and customer service i have ever had with any provider, my phone service practically overnight went from wprking okay to 1 bar wherever i go at any given time, constant dropped calls not receiving nor sending text messages conversations fading in and out etc.. i have contacted Verizon about this issue the corporate number so many times i lost count, the idiots actually verified my phone service has a provision issue whatever that means, so they sent me a new phone well what they claimed to be the dam thing came in the mail in a envelope ????

No packaging nothing just like that... i never heard of such a thing, well i go to a verizon near me this address here 4106 Mariner Blvd spring hill FL, 34609 and spoke with Jason ( a real joker) to have the service transfered to this other "new" phone corporate sent me. Well he changes it out but the entire time hes trying to sell me the 12 saying the 11 is obselete everything is 5G now this phone will never work anymore they changed all the towers and was trying to shove this new phone down my throat... i dont want the 12 who is going to pay for that why doesnt it come out of your paycheck then you buy me one, theres nothing wrong with my 11 i want mine working. So i walk out door couple hours later bam same issue 1 bar garbage service.

So now i go to a corporate store located at 13346 cortez blvd Brooksville FL, 34613 and spoke with supposedly a manager after wasting my time waiting an hour and half for the idiot manager to throw his hands up and say well cant help you call corporate keep "bothering them till they fix it right way" literally thats what happened and said have nice day walked away. You people downright suck i want my phone to work this is your problem you fix it, you have no problem sending me a overpriced as heck bill though.