StoresOnline actively reading this forum using shills to counter post in an attempt to neutralize Reports, StoresOnline Possible customer resolution for damaged customers Orem Utah

Two items to add to this ongoing discussion of StoresOnline. First, this note was posted to the StoresOnline Yahoo group: * First Point * Subject: [StoresOnline_Info] Possible path of resolution for dissatisfied customers Mr. Danks, head of Imergent and StoresOnline, today offered to personally intervene with dissatisfied customers. Today, I listen ed in on the investor conference call that Mr. Danks held with the investment community. At one point, a participant raised a question about the community of dissatisfied customers. In his response, Mr. Danks, offered to resolve customer complains himself if need be.

I'd take him up on this offer. My advice: First, be gracious. Thank Mr. Danks for his offer of assistance and state that you're taking him up on it. Second, stick to the facts. Members of this list seem to have a strong negative feelings after their dealings with StoresOnline. Don't concentrate on how pissed off you are. Instead, state in a factual manner the problems and broken promises that you've had with StoresOnline. Third, be clear on the resolution that you expect. What is it that you're asking of StoresOnline to solve the problem?

Fourth, be brief. It's tempting to write up a three-plus page letter detailing some story of woe that you've had with StoresOnline. Instead, keep complaints to one-to-two pages. Then, if need be, add an appendix that provides the full details. Finally, share the results of your communication with Mr. Danks to this list! Best of luck, Mr. Danks email address is ddanks@imergent.com (whom I've cc'ed on this email.) * Second Point * It's obvious StoresOnline is actively reading this forum and using shills to counter post to consumer complaints in an attempt to neutralize them.

This is a well known tactic, of causing noise in the debate in the hope of obscuring the truth. For instance, in the post of Sept 12, 2003, Steven stood up for his StoresOnline success, pointing to his web site at a1-locksmith.com. Upon investigation, many different criticisms are possible. I'll just mention two: - First, his example web site was not developed by StoresOnline it was done by Gary's Design - Second, that web site is hosted on bizland.com, not StoresOnline.com

Therefore, two of StoresOnline great benefits, of providing web site design and hosting services, fall through in that particular defense of StoresOnline. In other instances, defenses of StoresOnline just exclaim the same ol company line from their advertising, without facts or examples to back it up. The best way to counter this is to continue to debate those who question your experiences and request they provide facts to back up their claims. Jeff Hoboken, New Jersey
U.S.A.