Complaint Review: Spokeo Search - Internet
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- Author Confirmed
- Spokeo Search Internet USA
- Phone: 800-699-4264
- Web: https://www.spokeo.com
- Category: Advertising / Deceptive
Spokeo Search false advertising, scam to get future payments Internet
*UPDATE Employee: Spokeo Customer Care
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Did the 7 day trail for $.95, was billed 6 days later for $19.95 as I was automatically inrolled in some monthly agreement, I did not agree too. Company will not refund money, fraudulent advertising, serious scam.
This report was posted on Ripoff Report on 05/24/2017 07:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/spokeo-search/internet/spokeo-search-false-advertising-scam-to-get-future-payments-internet-1375059. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Spokeo Customer Care
AUTHOR: Spokeo - (USA)
SUBMITTED: Tuesday, May 30, 2017
Dear Spokeo Customer,
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. If you require any further assistance with your account, we would be happy to assist you. Please contact our care team at 1-888-906-0850 or via email at CustomerCare@spokeo.com.
Sincerely,
Spokeo Customer Care
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