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Ripoff Report | SPK*SPOKEO Review - Pasadena, California
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Report: #1423795

Complaint Review: SPK*SPOKEO - Pasadena California

  • Submitted:
  • Updated:
  • Reported By: AXE — Texas United States
  • Author Confirmed What's this?
  • Why?
  • SPK*SPOKEO 556S. Fair Oaks Ave Suite #101-179 Pasadena, California United States

SPK*SPOKEO They hacked my Cred Card info. Pasadena California

*UPDATE Employee ..inside information: Spokeo Subscriptions

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They somehow hacked my info and charged my card for a monthly service that I had no Idea about untill I seen the info on my monthly statement. I have never even HEARD of this company untill now. I see I am not alone in this either!

This report was posted on Ripoff Report on 01/18/2018 09:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/spkspokeo/pasadena-california/spkspokeo-they-hacked-my-cred-card-info-pasadena-california-1423795. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee ..inside information

Spokeo Subscriptions

AUTHOR: - (United States)

POSTED: Monday, January 22, 2018

Dear Spokeo User,

We understand your concern, and wish to assist in resolving this matter. In order for a Spokeo subscription to be created, a user must click on the "Sign Up" button or perform a search and click on the "Get Full Results" button. The user would then be required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address that becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement must be checked and agreed to and then the "Purchase" button must be hit. Once these actions are completed and the information is verified as valid and matching, the user must then fill out a brief survey and set an account password to begin using the subscription. Additionally, we provide detailed information regarding exactly how much, and how often a person will be billed on our payment page, as well as in the disclaimer which has to be agreed to before the purchase is processed. This information is also included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. Please feel free to contact us should you have any questions or concerns.

Sincerely,

Spokeo Customer Care

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