Handmade Piece handmadepiece.com Simply appalling rude customer service handmadepiece.com Brighton Colorado

Ordered a painting from them for a birthday; filled in clear details of delivery address in Paypal (which our receipt proves), as we wanted the print delivered directly to the birthday boy.  Goods arrived at our door. When we took it up with the handmadepiece.com, we received emails that were, frankly, abrupt to the point of rudeness. Here's an example: "Hi the information on our database is as below to which the shipping address was entered at time of ordering as the xx, xxxxxxx Rd address. I am sorry but there hasn’t been an error on our database to which I am unable to arrange collection  Kind regards "

Subsequently several emails were ignored until we started to copy Trading standards when we received an excuse for the lack of response: "apologies for not replying the your last email, our server was down for a day and emails stopped coming through" - must have been a coincidence that copying trading standards coincided with their email starting working. Their suggested solution at this point was to charge us $20 to deliver the goods for us. So, basically, they washed their hands of the whole matter. Possibly worth using them if everything works perfectly but if something goes wrong, don't expect a response or any offers of help whatsoever.